Client Delivery Lead

Job Summary

Kraken seeks a Client Delivery Lead to guide European customers through technological transformation. The role focuses on leading a specific technical domain such as Billing, Finance or Communication within client projects, overseeing migration to the Kraken platform and managing ongoing technical requirements. The Lead will act as the primary liaison between the customer’s product owners and Kraken’s internal product and development teams, ensuring project goals are met and solutions are tailored to client needs. Responsibilities include analysing customer challenges, defining suitable solutions, prioritising requests, and coordinating with both technical and operational teams to deliver value. The position demands a strong understanding of Kraken’s platform, excellent communication skills, and the ability to influence how customers adopt new workflows. It is a hands‑on, client‑facing role that drives continuous improvement and innovation for clients across the energy sector.

Key Responsibilities

• Kraken seeks a Client Delivery Lead to guide European customers through technological transformation. The role focuses on leading a specific technical domain such as Billing, Finance or Communication within client projects, overseeing migration to the Kraken platform and managing ongoing technical requirements. The Lead will act as the primary liaison between the customer’s product owners and Kraken’s internal product and development teams, ensuring project goals are met and solutions are tailored to client needs. Responsibilities include analysing customer challenges, defining suitable solutions, prioritising requests, and coordinating with both technical and operational teams to deliver value. The position demands a strong understanding of Kraken’s platform, excellent communication skills, and the ability to influence how customers adopt new workflows. It is a hands‑on, client‑facing role that drives continuous improvement and innovation for clients across the energy sector.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Client Delivery
• Technology Migration
• Project Management

Required Skills