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Our Kolkata
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Legal · Our Kolkata

Privacy Policy

Last updated: 24 October 2026 · Governs the entire Our Kolkata platform (website & services).

1. Information we collect

Our Kolkata is a community city guide and news aggregation portal. We collect only what we need to operate the service — your email when you subscribe to our newsletter or contact our desk, a display name when you submit inquiries, and standard technical data (IP address, browser type, referral URLs) to monitor platform health and security.

2. How we use it

Your information is used strictly to send requested city digests, reply to reader tip-offs or support queries, verify business directory listings, and enhance site performance. We never sell, rent, lease, or monetize your personal information to third-party data brokers or marketing lists.

3. Editorial & No-AI News Policy

No AI-Hallucinated News: Our Kolkata maintains a strict human-in-the-loop editorial standard. We do not generate synthetic, fabricated, or AI-hallucinated news stories.

Every report, community brief, and civic update published on Our Kolkata is actively researched, sourced, reviewed, and compiled by human researchers and our editorial team from verified press releases, official administrative briefings (KMC, Kolkata Police, KMDA, Metro Railway), verified ground sources, and trusted journalistic wire services.

5. Copyright Claims & Prompt Takedown Procedure

We deeply respect intellectual property rights. If you are a copyright owner, publisher, journalist, or authorized representative and believe that any article, headline, excerpt, image, or media on Our Kolkata infringes upon your copyright or lacks appropriate credit:

Direct Takedown & Attribution Desk via [email protected]

Upon receiving any notice from a copyright owner, our team will review the notice and promptly update attribution or permanently remove the contested content within 24 to 48 business hours without dispute, ensuring no legal claims or litigation are necessary.

What "promptly" means: "Promptly" means an immediate written acknowledgement of your notice upon receipt within 4 to 8 hours, followed by expedited editorial triage and verification without delay, and final resolution (complete permanent removal or proper attribution update) fully executed well within 24 to 48 business hours without requiring any legal escalation or dispute.

6. Cookies & tracking

We use essential cookies to keep you signed in, remember your preferences, and maintain security. Anonymous analytics cookies help us understand which stories resonate with Kolkatans. You can adjust your preferences at any time via Cookie Policy.

7. Data security

We employ industry-standard TLS encryption in transit and secure database storage. We restrict administrative access strictly to verified team members.

8. Your rights

You have the right to request a copy of any personal data we hold about you, request corrections, or ask for complete deletion. Reach out to [email protected].

9. Public Local Business Directory & Merchant Information

9.1 Purpose of the Business Directory

OurKolkata operates a public local commercial business directory intended to empower local discovery, support Kolkata and West Bengal commerce, and foster transparent communication between residents and verified local commercial establishments, healthcare facilities, retailers, manufacturers, and professional services.

9.2 Curated & Team-Verified Directory Data (Zero Scraping Policy)

Directory listings on OurKolkata are actively curated, vetted, and uploaded by our editorial field researchers, verified merchant submissions, and registered commercial onboarding partnerships. OurKolkata strictly adheres to a Zero-Scraping Policy: we do not scrape, harvest, or crawl unauthorized personal data, private directories, or non-commercial private records.

9.3 Nature of Published Commercial Information

Information published in our Directory is strictly confined to public commercial establishment records:

  • Registered trade or business name.
  • Public commercial office, shop, or retail establishment address.
  • Official commercial telephone, customer care landline, or designated business mobile contact.
  • Business category, standard operating hours, and publicly accessible official website/social portals.

OurKolkata does not collect, store, or publish private personal data, government identity numbers, personal financial accounts, or private residential telephone numbers.

9.4 Merchant Rights: Free Listing Claim, Update, and Removal (Opt-Out)

We strictly uphold merchant rights under the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology (Intermediary Guidelines) Rules:

1. Right to Claim & Manage (100% Free): Any authorized business owner or representative may claim their profile at any time by clicking “Claim this Listing” on their profile page. Listing ownership verification is completely free of charge.
2. Right to Update: Verified merchants may update operating hours, contact telephone numbers, official websites, descriptions, and storefront photos whenever needed.
3. Right to Immediate Delisting / Removal: If you are the owner or authorized representative of a listed enterprise and wish to delist or permanently remove your business listing from our directory, you may submit a removal request at any time without fee, penalty, or dispute.

9.5 Grievance Officer & Delisting Compliance Desk

To request a correction, verification, or permanent removal of your business listing, contact our designated Grievance & Compliance Desk:

Email: [email protected] (cc: [email protected])

Subject: Business Directory Listing Removal / Update

Required Details: Business Name, Listing URL, Contact Number, and brief proof of association (e.g. email from the business domain or letterhead).

Turnaround Time: All verified deletion and delisting requests are processed within 24 to 48 business hours in accordance with Indian IT Rules.

10. Contact us

For privacy queries, copyright notices, news tips, or corrections, write to our official email: [email protected] .

Platform Notice: Website under development.