Client Service Analyst - P2P

Job Summary

Bybit is looking for a Client Service Analyst to manage and resolve disputes in its P2P market. The role focuses on risk mitigation, fraud investigation, and ensuring a smooth customer experience. Candidates will investigate suspicious transactions, collaborate with Risk and Compliance teams, enforce risk policies, and handle complex fraud appeals. The ideal applicant has 2‑4 years of experience in customer service, risk control, or fraud prevention, preferably in fintech or financial institutions. Strong analytical skills, knowledge of blockchain and cryptocurrency, and excellent communication abilities are essential. The position requires flexibility in shift work, including weekends and public holidays, and the ability to multitask and prioritize effectively. Bybit offers a remote, flexible work environment, professional development funds, and opportunities for internal career growth within a global, fast‑paced crypto platform.

Key Responsibilities

• Bybit is looking for a Client Service Analyst to manage and resolve disputes in its P2P market. The role focuses on risk mitigation, fraud investigation, and ensuring a smooth customer experience. Candidates will investigate suspicious transactions, collaborate with Risk and Compliance teams, enforce risk policies, and handle complex fraud appeals. The ideal applicant has 2‑4 years of experience in customer service, risk control, or fraud prevention, preferably in fintech or financial institutions. Strong analytical skills, knowledge of blockchain and cryptocurrency, and excellent communication abilities are essential. The position requires flexibility in shift work, including weekends and public holidays, and the ability to multitask and prioritize effectively. Bybit offers a remote, flexible work environment, professional development funds, and opportunities for internal career growth within a global, fast‑paced crypto platform.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Risk Management
• Fraud Investigation
• Customer Service
• Communication

Required Skills