Customer Success Lead

Job Summary

BringLiesel, a platform for personalised care provision in residential facilities, is looking for a Customer Success Lead to drive growth and ensure customer satisfaction across existing partners. The role combines hands‑on operational management with strategic leadership, overseeing onboarding, expansion, and long‑term relationship building for over 2,300 care facilities. You will lead a small team of three account managers, collaborate closely with marketing and digital experience teams, and set data‑driven KPIs to measure penetration, basket size and retention. The position requires proven experience in customer success or account management, a results‑oriented mindset, strong communication skills, and fluency in German. The role offers the chance to shape the Customer Success function in a rapidly growing company and to make a meaningful impact on the independence of residents. Key responsibilities include managing the full customer lifecycle from initial onboarding to continuous upsell, expanding product usage within existing accounts, defining and executing strategic initiatives, and driving performance metrics. You will also provide coaching and development for the account team, work with marketing to create growth campaigns, and ensure the role evolves to meet future needs.

Key Responsibilities

• BringLiesel, a platform for personalised care provision in residential facilities, is looking for a Customer Success Lead to drive growth and ensure customer satisfaction across existing partners. The role combines hands‑on operational management with strategic leadership, overseeing onboarding, expansion, and long‑term relationship building for over 2,300 care facilities. You will lead a small team of three account managers, collaborate closely with marketing and digital experience teams, and set data‑driven KPIs to measure penetration, basket size and retention. The position requires proven experience in customer success or account management, a results‑oriented mindset, strong communication skills, and fluency in German. The role offers the chance to shape the Customer Success function in a rapidly growing company and to make a meaningful impact on the independence of residents. Key responsibilities include managing the full customer lifecycle from initial onboarding to continuous upsell, expanding product usage within existing accounts, defining and executing strategic initiatives, and driving performance metrics. You will also provide coaching and development for the account team, work with marketing to create growth campaigns, and ensure the role evolves to meet future needs.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Success
• Team Leadership

Required Skills