Customer Success Manager – Spanish Market

Job Summary

AssessFirst, a fast‑growing HR‑Tech firm, seeks a Customer Success Manager focused on the Spanish market. The role involves driving customer renewals, ensuring high product adoption, and delivering measurable business value. You will lead onboarding, monitor usage metrics, conduct success reviews, and secure renewals across a portfolio of Spanish clients. Key responsibilities include shaping the customer journey from onboarding to renewal, managing health scores, and collaborating with Sales, Support, Product, and Science teams to capture feedback and improve the platform. You will also identify upsell opportunities and contribute to expansion initiatives. The ideal candidate has at least two years of experience in Customer Success, Account Management, or a related B2B SaaS role, strong analytical skills, and a proactive, results‑driven mindset. Fluency in Spanish and familiarity with AI‑powered tools such as ChatGPT or Claude are a plus.

Key Responsibilities

• AssessFirst, a fast‑growing HR‑Tech firm, seeks a Customer Success Manager focused on the Spanish market. The role involves driving customer renewals, ensuring high product adoption, and delivering measurable business value. You will lead onboarding, monitor usage metrics, conduct success reviews, and secure renewals across a portfolio of Spanish clients. Key responsibilities include shaping the customer journey from onboarding to renewal, managing health scores, and collaborating with Sales, Support, Product, and Science teams to capture feedback and improve the platform. You will also identify upsell opportunities and contribute to expansion initiatives. The ideal candidate has at least two years of experience in Customer Success, Account Management, or a related B2B SaaS role, strong analytical skills, and a proactive, results‑driven mindset. Fluency in Spanish and familiarity with AI‑powered tools such as ChatGPT or Claude are a plus.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Success
• Onboarding
• Data Analysis
• Stakeholder Management
• Renewal Management

Required Skills