Customer Support Agent (Part-time 20h)

Job Summary

Flybaby, a Berlin‑based baby carrier brand, is looking for an experienced Customer Support Agent to join their team on a part‑time basis. The role focuses on being the first point of contact for parents purchasing or already using Flybaby products, ensuring each inquiry is resolved quickly and warmly. Key responsibilities include answering emails and Instagram DMs, guiding customers on product sizing and usage, handling orders and returns in coordination with the logistics partner, and managing complaints according to clear goodwill policies. The candidate will also maintain FAQs, identify recurring issues, and relay valuable feedback to product and operations teams. The successful applicant will possess empathy, clear communication in German and English (additional languages are a plus), and a proven background in customer support—ideally within e‑commerce. Familiarity with helpdesk systems such as Gorgias and Shopify is required, and the position requires regular in‑office presence in Berlin.

Key Responsibilities

• Flybaby, a Berlin‑based baby carrier brand, is looking for an experienced Customer Support Agent to join their team on a part‑time basis. The role focuses on being the first point of contact for parents purchasing or already using Flybaby products, ensuring each inquiry is resolved quickly and warmly. Key responsibilities include answering emails and Instagram DMs, guiding customers on product sizing and usage, handling orders and returns in coordination with the logistics partner, and managing complaints according to clear goodwill policies. The candidate will also maintain FAQs, identify recurring issues, and relay valuable feedback to product and operations teams. The successful applicant will possess empathy, clear communication in German and English (additional languages are a plus), and a proven background in customer support—ideally within e‑commerce. Familiarity with helpdesk systems such as Gorgias and Shopify is required, and the position requires regular in‑office presence in Berlin.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Support
• E-Commerce
• Helpdesk (Gorgias)
• Shopify
• German
• English

Required Skills