English Speaking Support Associate – Full‑time Remote

Job Summary

Wolt is hiring an English‑speaking Support Associate to join its shared service center. The role involves handling customer, courier, and merchant inquiries via chat, phone, and email across multiple markets. Support Associates will resolve escalations, manage operational issues, and maintain a high‑quality experience using the company’s playbooks and tools. The position is fully remote and requires availability for shifts, including weekends, holidays, and night hours. Candidates must be fluent in English (C1) and Serbian, have a high school diploma, and demonstrate strong communication, empathy, and problem‑solving skills. Prior experience in a similar support role is welcome but not mandatory. Wolt offers a structured onboarding program, ongoing training, and a clear career development path. Benefits include private health insurance, a paid break, paid vacation, and various employee programs. The company values diversity, inclusion, and a supportive work environment. Applicants should be comfortable with new apps and systems, able to multitask under pressure, and willing to adapt quickly to changes in processes and market dynamics.

Key Responsibilities

• Wolt is hiring an English‑speaking Support Associate to join its shared service center. The role involves handling customer, courier, and merchant inquiries via chat, phone, and email across multiple markets. Support Associates will resolve escalations, manage operational issues, and maintain a high‑quality experience using the company’s playbooks and tools. The position is fully remote and requires availability for shifts, including weekends, holidays, and night hours. Candidates must be fluent in English (C1) and Serbian, have a high school diploma, and demonstrate strong communication, empathy, and problem‑solving skills. Prior experience in a similar support role is welcome but not mandatory. Wolt offers a structured onboarding program, ongoing training, and a clear career development path. Benefits include private health insurance, a paid break, paid vacation, and various employee programs. The company values diversity, inclusion, and a supportive work environment. Applicants should be comfortable with new apps and systems, able to multitask under pressure, and willing to adapt quickly to changes in processes and market dynamics.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Support
• English Proficiency
• Problem Solving

Required Skills