Manager, Customer Success (Remote - EMEA)

Job Summary

n8n is a leading open workflow orchestration platform that empowers technical teams to build automations without code. The company is looking for a Manager of Customer Success to lead and expand its EMEA Customer Success team. The role involves partnering with senior enterprise accounts, driving adoption, retention and expansion, and building a high‑performing distributed team. The successful candidate will design and execute customer success operations, collaborate closely with cross‑functional partners, and contribute to global CS initiatives. Key responsibilities include managing a team of Customer Success Managers, building executive relationships with key customers, creating repeatable success playbooks, and ensuring high account health through forecasting, risk reviews and QBRs. The manager will also be involved in hiring, coaching, and developing the team while maintaining operational excellence across the region. The ideal candidate will have a strong background in people leadership, a proven track record in customer success or related enterprise roles, and deep experience in the tech industry, especially with complex, high‑risk enterprise accounts. They should be comfortable navigating multiple time zones and delivering a seamless customer journey across sales, product, support and renewal teams.

Key Responsibilities

• n8n is a leading open workflow orchestration platform that empowers technical teams to build automations without code. The company is looking for a Manager of Customer Success to lead and expand its EMEA Customer Success team. The role involves partnering with senior enterprise accounts, driving adoption, retention and expansion, and building a high‑performing distributed team. The successful candidate will design and execute customer success operations, collaborate closely with cross‑functional partners, and contribute to global CS initiatives. Key responsibilities include managing a team of Customer Success Managers, building executive relationships with key customers, creating repeatable success playbooks, and ensuring high account health through forecasting, risk reviews and QBRs. The manager will also be involved in hiring, coaching, and developing the team while maintaining operational excellence across the region. The ideal candidate will have a strong background in people leadership, a proven track record in customer success or related enterprise roles, and deep experience in the tech industry, especially with complex, high‑risk enterprise accounts. They should be comfortable navigating multiple time zones and delivering a seamless customer journey across sales, product, support and renewal teams.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Customer Success
• Team Leadership

Required Skills