Product Support Specialist – LATAM

Job Summary

Swapcard, an AI‑powered event platform, is looking for a Product Support Specialist to join its global technical support team. The role involves guiding customers through every step of their journey on the platform, handling inquiries via Intercom, video calls, and webinars, and ensuring a seamless experience. The specialist will own customer communications from first contact to resolution, escalating issues when necessary and collaborating with product and success teams to identify bugs and propose improvements. Key responsibilities include becoming an internal expert on the product, maintaining knowledge base content, and providing feedback to the product team based on user interactions. Candidates should have a strong foundation in tech fundamentals, modern tools like Slack, Notion, Intercom, JIRA, and a grasp of web technologies such as HTML, CSS, JavaScript, and APIs. This role is ideal for those who enjoy autonomous problem‑solving, continuous improvement, and fostering positive customer relationships. Swapcard values diversity and encourages individuals from varied backgrounds to apply, even if they do not meet every listed requirement. The position is remote, open to candidates in multiple countries including Algeria, Croatia, Estonia, Greece, Latvia, Lithuania, Malta, Nigeria, Poland, Tunisia, and Turkey.

Key Responsibilities

• Swapcard, an AI‑powered event platform, is looking for a Product Support Specialist to join its global technical support team. The role involves guiding customers through every step of their journey on the platform, handling inquiries via Intercom, video calls, and webinars, and ensuring a seamless experience. The specialist will own customer communications from first contact to resolution, escalating issues when necessary and collaborating with product and success teams to identify bugs and propose improvements. Key responsibilities include becoming an internal expert on the product, maintaining knowledge base content, and providing feedback to the product team based on user interactions. Candidates should have a strong foundation in tech fundamentals, modern tools like Slack, Notion, Intercom, JIRA, and a grasp of web technologies such as HTML, CSS, JavaScript, and APIs. This role is ideal for those who enjoy autonomous problem‑solving, continuous improvement, and fostering positive customer relationships. Swapcard values diversity and encourages individuals from varied backgrounds to apply, even if they do not meet every listed requirement. The position is remote, open to candidates in multiple countries including Algeria, Croatia, Estonia, Greece, Latvia, Lithuania, Malta, Nigeria, Poland, Tunisia, and Turkey.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Technical Support
• Troubleshooting
• Intercom
• Web Technologies

Required Skills