Senior Technical Account Manager

Job Summary

As a Senior Technical Account Manager at Okta, you will act as the primary technical advisor for some of the company’s largest enterprise customers across sectors such as financial services, healthcare, and public sector. Your role involves building deep executive-level relationships, shaping long-term roadmaps, and ensuring customers fully leverage Okta’s identity platform. You will lead the resolution of complex technical escalations, working closely with Okta engineering, product, and support teams to advocate for customer needs and drive product enhancements. Additionally, you will mentor junior TAMs, author best‑practice assets, and deliver workshops to strengthen customer security posture. The position requires extensive experience in identity and access management, solution architecture, and a proven track record of managing high‑value client engagements. You will be expected to elevate technical maturity, expand platform adoption, and maintain a trusted partnership at the CxO level.

Key Responsibilities

• As a Senior Technical Account Manager at Okta, you will act as the primary technical advisor for some of the company’s largest enterprise customers across sectors such as financial services, healthcare, and public sector. Your role involves building deep executive-level relationships, shaping long-term roadmaps, and ensuring customers fully leverage Okta’s identity platform. You will lead the resolution of complex technical escalations, working closely with Okta engineering, product, and support teams to advocate for customer needs and drive product enhancements. Additionally, you will mentor junior TAMs, author best‑practice assets, and deliver workshops to strengthen customer security posture. The position requires extensive experience in identity and access management, solution architecture, and a proven track record of managing high‑value client engagements. You will be expected to elevate technical maturity, expand platform adoption, and maintain a trusted partnership at the CxO level.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Identity & Access Management
• Solution Architecture

Required Skills