Services Support Specialist

Job Summary

HumanSignal is looking for a Services Support Specialist to serve as the primary global point of contact for its contractor workforce. The role involves handling ticket resolution in Zendesk, tackling payment, identity verification, KYC, account access, onboarding, and project‑related queries. The specialist coordinates with various internal teams—Payments, Finance, Verification, Project Operations, Engineering, and Safety—to ensure swift resolution. The position requires clear, professional communication with a worldwide contractor base and the ability to classify ticket severity (P0‑P3). Candidates will also monitor annotator requests on Discord, directing them to the right delivery team, and participate in quarterly reviews of ticket volume. The role includes on‑call responsibilities for critical incidents, requiring quick acknowledgment of P0 pages and escalation if needed. Ideal applicants have prior experience in support or operations, especially with global or gig‑workforce environments. Proficiency in Zendesk (or a comparable ticketing system) and familiarity with payment, identity, and verification workflows are essential. The role is full‑time and can be performed remotely.

Key Responsibilities

• HumanSignal is looking for a Services Support Specialist to serve as the primary global point of contact for its contractor workforce. The role involves handling ticket resolution in Zendesk, tackling payment, identity verification, KYC, account access, onboarding, and project‑related queries. The specialist coordinates with various internal teams—Payments, Finance, Verification, Project Operations, Engineering, and Safety—to ensure swift resolution. The position requires clear, professional communication with a worldwide contractor base and the ability to classify ticket severity (P0‑P3). Candidates will also monitor annotator requests on Discord, directing them to the right delivery team, and participate in quarterly reviews of ticket volume. The role includes on‑call responsibilities for critical incidents, requiring quick acknowledgment of P0 pages and escalation if needed. Ideal applicants have prior experience in support or operations, especially with global or gig‑workforce environments. Proficiency in Zendesk (or a comparable ticketing system) and familiarity with payment, identity, and verification workflows are essential. The role is full‑time and can be performed remotely.

About the Role

This role is ideal for someone who enjoys combining strategy, content, data and execution. You will work with cross-functional teams and contribute directly to the company’s digital growth in Kolkata and surrounding areas.

Job Requirements

• Zendesk
• KYC Verification

Required Skills