The West Bengal government has issued a mandate directing senior civil servants to conduct face‑to‑face meetings with local residents twice a week. The directive is intended to reduce the need for pre‑arranged appointments and speed up the handling of citizen complaints.
Under the new policy, district and sub‑district officials will hold open sessions in their offices, where residents can bring up issues ranging from public works to administrative delays. The meetings are scheduled to occur on specified days each week, ensuring regular accessibility for the public.
The initiative reflects the state’s commitment to greater transparency and citizen engagement. By making senior officers more available, the government hopes to streamline service delivery and build trust between authorities and the communities they serve.
